Rinse — Car Wash Services
العربية

Terms & conditions

Last updated: 2026-10-11

Welcome to Rinse, the app for booking mobile car wash services, provided by Rinse Car Wash Establishment (unified number: 7038907296). By using the app you agree to these terms. The Arabic text is the reference version.

1.Using the app

  • The app is used to book car wash services within the served areas only.
  • It may not be used for any unlawful, abusive or fraudulent purpose; we may suspend any account that does so.
  • You are responsible for keeping your details, mobile number and car location correct.

2.Booking and prices

  • The service is booked at the time and place you choose within the served areas, subject to available times.
  • The price depends on the service, car size, extras and products chosen, and is shown in full before payment.
  • Prices shown are final and include any taxes due by law.

3.Payment, wallet and bundles

  • Payment is made electronically through the methods available in the app, from the wallet balance, or from bundle washes.
  • Wallet balance and bundle washes do not expire and cannot be converted to cash without Rinse’s approval.
  • A bundle is tied to the service it was bought for and covers the small-car price; larger cars pay the size difference.

4.Cancellation and refunds

  • You can cancel an order in the app within 60 minutes of booking, as long as the technician has not set off. After that, cancellation is through customer service.
  • When an order is cancelled, the amount paid is returned in full to your app wallet and washes return to your balance, subject to “During the service”.
  • For a refund to your card, contact customer service.
  • If no technician can be provided at your time, the order is cancelled and the amount returned to your wallet automatically.

5.During the service

  • Arrival times: The arrival time is an estimate and may be affected by traffic or earlier orders; we aim to arrive as soon as possible.
  • Waiting policy: The technician waits 15 minutes from arrival; after that the order is cancelled without refund if the customer or the specified car is not present, or the car cannot be reached.
  • Heavily soiled cars: Heavily soiled cars may need a steam wash or polishing. The provider may decline a regular wash if it does not suit the car, and the amount paid is not refunded in this case.
  • Excluded areas: Wheel-arch liners, the boot and the pickup bed are outside the service scope.
  • Car photos: The technician photographs the car before and after the service; the photos appear on the order page and serve as the record of the car’s condition.
  • Remarks on the service: For any remark on the car’s condition, please contact customer service within 4 hours of the service ending.
  • Lost items: The team is not responsible for belongings lost after the service. Please remove valuables from the car beforehand.

6.Complaints and feedback

  • For any complaint or feedback, contact customer service from the order page; we take every report seriously.

7.Gifts and coupons

  • A gift sent to a mobile number is added to that number’s account when it signs up, and cannot be taken back once sent.
  • Discount coupons are subject to the conditions shown when they are used.

8.Privacy

  • We respect your privacy and use your data only to provide and improve the service. We do not share it with third parties except under an official legal request. Details are in the privacy policy.

9.Deleting your account

  • You can delete your account at any time from the account page; deleting it permanently forfeits the remaining wallet balance and washes.

10.Changes to these terms

  • We may update these terms from time to time and will notify you in the app; continuing to use it means you accept them.